Do you ship worldwide?

Yes, we do! Send us an email with your adress and we can check if its available and shipping costs!
contato@karela.com.br

 

What are Karela Backdrops made out of?

All of our backdrops are made of light fabric (polyester & elastane), so you can gently stretch your backdrop to fix it, and you'll be wrinkle free... ready to click!

Also known as the “non-iron” of backdrops. This wrinkle free fabric has the matte finish you’ve asked for. Because this material is uncoated, it produces brilliant, lasting prints with incredible detail. You won’t find color creasing or wrinkling on your textile backdrop. It's perfect! 

 

Can I wash my backdrop?

Yes you can. Wash them as delicate clothing, and everything right! :)
They are washing machine friendly (on cold cycles), but keep in mind: multiple washings may fade colors.

 

What is the size of Karela Fabric Backdrops?

Dimensions are: 140x140cm or 140x200cm 
                           (55x55 inches or 55x78 inches)

 

The color of the product I purchased is slightly different than the images I see online.

Our backdrops are printed in CMYK color and your monitor is showing you RGB color. The colors you see on the website are intended to be used as a guide as there may be variances in color with different monitor calibrations. Because we cannot control the color reproduction of a customer’s computer monitor, we cannot guarantee that the actual print color will precisely match the example as it appears on your monitor. Colors also may vary depending on photographers lighting and post processing.

When it comes to color, we understand purchasing things online can sometimes be difficult. We do our best to portray the most accurate colors possible. Because not all computer monitors are calibrated the same and due to different lighting techniques used, the colors of your backdrop may vary slightly from the images on Karela.com.br

If you feel as though your product looks much different than the image you saw online, please send an image to contato@karela.com.br and we will be happy to take a at it look for you! :)

 

Will I receive an order confirmation after my order is placed?

Yes. You will receive a confirmation via email immediately after placing your order. And also you'll receive an email with your tracking number after shipping.

  

What is the shipping time frame?

We process your order as quickly as possible! 

Our products production time is up to 12 business days. 
When shipping internationally, please know that shipping time can take 3-4 weeks or more, after it leaves our boutique.

We have no control over customs or international borders. Please note that we are NOT responsible for duty taxes or any other shipping fees inferred by the buyer.  Please be aware of your countries individual rules, regulations and tariff/taxes before ordering. 
 

I want a custom design backdrop, can you help?

Email us your dream ideas and we will try to make it happen! :)
contato@karela.com.br
(
Additional fees may apply)

 

How do I pay?

Currently we are using Paypal to accept payments. You can also use your credit card to pay on the Paypal site. Please be sure that the address on your Paypal address is current. All orders will be shipped to the address on your Paypal account. Items that are reshipped after being returned due to a wrong or undeliverable address will be charged an additional shipping fee.



What are your business hours?

Business hours are M-F from 11 am – 4 pm 
(GMT -03:00 Brasilia).
We are closed major holidays.

 

Can I use your backdrops to create digital backdrops for sale?

No. Our backdrops cannot be used for digital backdrops for sale or to create stock art. Our backdrops can be used for cake table backdrops, portraits sessions with your studio clients and for product shoots only.

 

Still have a question you didn’t see answered on this page? Email us! 
contato@karela.com.br